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Returns

Our Returns Policy?

  • All UK customers must return their items within 14 days of the date shown on the dispatch note.
  • For all international customers, please return unsuitable items within 28 days of receiving your parcels.
  • Items must be unworn and unwashed.
  • Items must be returned in their original packaging.
  • We do not offer free returns postage, therefore all customers are liable for their own return postage costs.
  • All customers must complete and insert the return slip when returning their items. 
  • All items purchased in the sale are ineligible for a refund and may be exchanged only

 

What do I do if my item is faulty?

If you receive a faulty item please return to us within 30 days’ of receipt of the faulty goods. Please remember to get in touch with our Customer Service team prior to returning via email: support@novalondonclothing.co.uk

 

 

Our returns address?

Nova London Clothing,

Lynne Cottage

Woodland Way

Tadworth

KT20 6NX